We are very grateful for the personal and open relationship we have with our patients and thank them for the fast communication we have had from them.
This morning we got a phone call from a patient that had just received a positive COVID test and advised us that she had been in our practice last week. This prompted our internal COVID emergency plan into action; straight away we contacted the department of health and the clinical and admin team got tested.
The receptionists tirelessly contacted all patients that had bookings and converted them to telehealth appointments. After the contact tracers investigated the patients’ movements, they informed us that the COVID+ patient was NOT infectious when she visited the practice, and probably contracted the virus in the community AFTER her doctor’s visit.
However, Halekulani Medical Centre takes the safety of our community very seriously and with an abundance of caution we have decided to temporarily hold face-to-face appointments; we will remain contactless, and the doctors will continue consulting via telehealth until all our team receives a negative test result. For the peace of mind of our patients and staff, we are also conducting a specialized deep clean to disinfect all around our practice.
We thank you all for your understanding, and we thank the community for being alert through this pandemic. We especially want to thank our amazing patient for her openness to contact us as soon as she received the positive result, even before the contact tracers got to it.
Please follow our practice website, facebook, and instagram for continuous updates on when we will be resuming face-to-face appointments or any information we may receive from the DoH. Meanwhile, if you need medical care, rest assured that the doctors and the nurses at Halekulani Medical Center will still be attending patients via phone and video link.
Take care and keep safe